ebay buyer claims item not received no tracking

Hi Just wondering if you could help me. I sent this item via a prepaid satchel and only have the lodgement receipt (no postcode) and tracking number. I shipped an item and purchased tracking. The first step is to contact the member through … As the OP has entered the tracking number, I would simply write CS and explain. If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: 1) The buyer is simply lying and they really do have the item. The buyer claims the item never arrived and opened a claim against me. Ebay sides with buyer. Buyer claims item not received, tracking shows delivered. Buyer claims item not received. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . I double-checked after the complaint was filed and confirmed the necklace is no longer in stock because it was sent out as requested. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. I purchased an item ($215) and paid with Goods and Services. We shipped out an item via USPS Priority Mail and the tracking showed delivered within 2 days (Shipped out Jan 5th and delivered on Jan 7th). Buyers can open cases well beyond the 30 days, but the option is now with the seller to 'accept' or 'deny' and if seller denies; case is closed in sellers favot. The necklace was sold and delivered over A MONTH  ago. However, I have not received the item. It is not possible for me to send her nothing, I always checked 3 times before I mail out any package. I double-checked after the complaint was filed and confirmed the necklace is no longer in stock because it was sent out as requested. I have a problem with a buyer. What is going to happen in this case? Meet other eBay community members who share your passions. I asked Ebay to remove feedback and in case I provided the tracking information which proves it was delivered, case is still sitting open and ebay have not removed the negative feedback. I've received 'requests' before well after 30 days; one time 4 months later because they sold the car. Buyer claims item not received. I checked the record, only made one sale on that specific date and remembered clearly I put the necklace into the jewelry box , packed it and shipped it. Comments are locked. Don't think it's via PP. Ok, thanks I will do that. What else can i do? She filed a request trying to get money back. Buyers can open cases well beyond the 30 days, but the option is now with the seller to 'accept' or 'deny' and if seller denies; case is closed in sellers favor. I have a buyer claiming she did not receive the item, even though the tracking number indicates that the item has been delievered. They said you must have sent it to the wrong address or wrong tracking number! I got a case right now opened by the buyer claiming she didn't received the item. Ring Customer services ask for the case to be closed if the tracking shows delivered it will be closed in your favour with no refund to the buyer - at the same time ask for the feedback to be removed - they will remove it. What is going to happen in this case? I've double checked the address, and the ebay address matches fully the address collectplus delivered it to. I find the staff usually quite helpful if you have a good selling record. Depending on the dollar amount--I would make the decision on that. I don't see the option to close this case. I responded again. You need to upload the tracking details into the case showing delivered. eBay gives me three options: 1) Add tracking number (which I already did), After I added the tracking info, didn't show any result or otheroptions:(. She then responded the next day saying even with the tracking she hadn't had it. If you and the buyer can't agree on a resolution within 3 business days, you can ask eBay to step in and help. The buyer claims a $200 doll was not received but the tracking shows the item delivered. Copyright © 1995-2021 eBay Inc. All Rights Reserved. As most of us know, if a seller sends a purchased package with USPS tracking less than $750.00 and tracking shows a delivery in the buyer's zip code, eBay and PayPal both consider that a delivered package even if the buyer claims it was not received. eBay simply allows the buyers to still start these requests beyond the 30 days for INR and SNAD as a formal channel to communicate with their sellers. You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. Report Inappropriate Content. Since she opened a case for an item not received upload the tracking number so the case can be closed. Get quick answers to important questions to get you selling faster and better! If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. ... Iv got the receipt and tracking numbers what the items weighed. A buyer claims an item isn't received or; A buyer claims an item was damaged during delivery; Negative and neutral Feedback when: You win a case alleging damage or loss; The Feedback comment relates to a problem with delivery; For more details, read the complete seller policies for the Global Shipping Programme - opens in new window or tab. I continued to be polite and tried to be as helpful as possible. 3) The item was delivered elsewhere by mistake, like the neighbors for example. Sending the tracking number to the buyer via email won’t protect you from a claim. Hi, I shipped an item from Australia to Canada a month ago but it was not received. The tracking number should still be available. I sold a DVD on august 3rd. Check in With the Seller To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. Not sure why she can still filed it. This is the first buyer to keep persueing and going out of their way to be negative. So I rang Royal Mail who pulled up the GPS log for when the parcel was marked as delivered GPS showed to be at buyers address. Within the space of an hour while still communicating the buyer opened a case against me for non receipt and left negative feedback. Give Terapeak A Try 7 Day FREE TRIALhttps://www.terapeak.com/lp/sellingmoreonline?rfsn=188488.9b3d9eBay Situations - … Pictures of packing are useless, neither PP nor Ebay accepts them.Ii hate to say it, but she would probably win her 'empty box' case. She filed within Ebays thirty day time limit? Copyright © 1995-2020 eBay Inc. All Rights Reserved. Hopefully eBay can release the funds. One week later she complained about not receiving the item. When I got home that afternoon I had a email from the bayer. If the tracking is to the correct address, you are in the clear. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. If they open 'not received' with Paypal- you will have to provide tracking number (they have 180 days at PP). I got a case right now opened by the buyer claiming she didn't received the item. She does not want to hear from me ! Money on PayPal has been blocked . I print my shipping labels online, which includes tracking (Delivery Confirmation) at no additional cost. Close. The buyer claims the item never arrived and opened a claim against me. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. 2) Somebody stole the package from the mailbox or doorstep. When a request is opened the seller has 3 business days to respond before the buyer can ask eBay to step in. So I checked my tracking number to find out where it was hold up and it says "item SUCCESSFULLY DELIVERED"!! Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. If the value is low, cut your losses and focus on new business. The tracking is showing the item as been delivered but the buyer is saying they haven't received it. Even on ebay sold items page is says status delivered. eBay reminder on Item ‘Not Received’ procedure. Tracking shown delivered over a month ago. Therefore, I would like to ask if you can kindly assist and let me know if you can find out what happened. Ebay sides with buyer. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. I did send her the screenshot of tracking and receipt. eBay will not protect you from a claim if you send the tracking number to the buyer via email. Buyer contacted me 3 days after delivery saying they had not received so I pulled up the tracking myself which showed it had been delivered at 9.10am on the day it was supose to. I am an active eBay seller in the USA. How to Address an "Item Not Received" Claim. Tracking shown delivered over a month ago. She filed it on 4/2. Buyer claims item not received, tracking shows delivered. The "rule" is basically that if your seller can't provide AP tracking and won't resend or refund your purchase price in full, you have 42 days from the date of sale to lodge an INR (Item Not Received) dispute with Paypal, where you can argue the point with your seller, and you still have up to a further 20 days to escalate to a full claim if you can't come to some satisfactory agreement, in which case if the … I truly think she is being dishonest and trying to take advantage of  this  " Corona situation". But the funds has been held now. You can appeal an eBay Buyer Protection case if your item comes back in a different condition than the way the buyer received it, or the package is empty or contains a different item. *incidently this buyer only paid for standard postage but since the contactless deliveries since Covid hit if a buyer choses standard I pay the difference for signed for myself exactly because of things like this. Curious then, that she could open a case. Or - escalate when allowed choose reason tracking provided - case will be closed in your favour - then ring ebay and ask for the feedback to be removed, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I have been a seller on Ebay for over 13 years and I just know when a seller is trying to use the system based on the correspondence they send. I keep meticulous records of my inventory and happened to only have one of these necklaces in stock at the time. Very unresponsive. Many sellers have stories of customers falsely claiming their item was not received. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. “Discipline is choosing between what you want now and what you want most.” —Abraham Lincoln. Ive always understood that buyers cannot open a case past the thirty days? The buyer pays quickly, and you send the item without concern. We always encourage our members to communicate with each other when there's a problem with a transaction. This also applies to my international shipments. Neither buyer nor seller can ask eBay to step in and help, and the usual link to do this will never appear. One time 4 months later because they sold the car these necklaces in stock because it was delivered a. 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Case showing delivered tracking shows delivered address, you are in the clear Canada a MONTH ago it... Meticulous records of my inventory and happened to only have one of these necklaces in stock because it not! Satchel and only have one of these necklaces in stock because it delivered!

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