rheem customer service reviews

These affordable systems are good for homeowners on a budget, as they also provide durability and energy efficiency. We called the tech support and the customer service said that he has been doing his job for so many years and it was not the thermal coupler and said it was the gas control unit. Each water heater has Rheem’s National Appliance Energy Conservation Act (NAECA) advantage meaning maximized performance and minimized footprint. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. Unsubscribe at any time. 126 Rheem reviews. This means that at no cost to you, we may receive a small commission for made purchases. A free inside look at company reviews and salaries posted anonymously by employees. For more information about PissedConsumer check out our So far it works great, a little noisy at times, can’t figure out why—noise is … For more information about reviews on ConsumerAffairs.com please visit our I am betting that the top brass at Rheem have not had to go through their warranty department for a repair, otherwise it would not be this way. Stiebel Eltron 6. s@rheem.com.au, referencing this review, our customer service team will contact you to assist accordingly. Rheem was first mentioned on PissedConsumer on Jul 03, 2008 and since then this brand received 362 reviews. … Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. No paid reviews. In March of 2015 we built a new house and had a Rheem water heater installed. Cant get through to customer service. A happy customer is a return customer! Rheem customer service very very poor and almost 25-30 minutes hold time. Like. We hired a plumber to come out to install and turns out it was the thermal coupler after all. When I called the company to complain I was told that particular part was on a recall list and they would cover the cost for the new part. Some units are low profile so they do not stand out. Called where I bought it and they said unless I used them for the install rheem would have to warranty it. Our website collected and compiled various consumer reviews about Bryant and Rheem as well as customer ratings and recommendations for these brands. Called technical support, waited 1.25 hours, and was told we would be contact in two days by a contractor, who would set up an appointment according to his schedule. The part took over 7 days to come then another part went bad. Rheem told him it was defective and gave him a case number. Our website collected and compiled various consumer reviews about AO Smith and Rheem as well as customer ratings and recommendations for these brands. 1.6. This transition piece is $1.00 of material.... After spending nearly $1k on new water heater, being professionally installed, lower element on heater leaks. Most commonly, consumers tend to contact Rheem to ask questions about: Product/ Service, Request for Information, Return/ Replace. I will never buy a Rheem product again. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. The company produces for heating, cooling, pool and spa heating, water heating and commercial refrigeration. Rheem Heat Pump Reviews - Consumer Ratings - Rheem is not clear about efficiency ratings for the Rheem heat pumps in their product line-up. Definitely not a boring job. Most Rheem air conditioners get higher customer ratings on average compared to other similar products. Report. Review #2326483 is a subjective opinion of poster. Lennox . I've used every natural gas model they produce and they all work the same. File a complaint at ComplaintsBoard.com, Page 2. UPDATE: The part did arrive on time and the contractor scheduled us the following day. Rheem offers flexible customer service options. Rheem offers gas, electric, hybrid heat pump, point-of-use, solar and tankless water heaters with capacities ranging from 20-gallons to 120-gallons. User's recommendation: Think about it twice. He installed it but, not only did we have to pay for the part but also the installation. Types: Calling Rheen customer service for the past 3 days and all I get is a busy signal. Have a question? These are the picture I took from the board. Rheem water heaters have been available to the general public for almost 100 years. I am not upset that a part went bad, I get it… things happen. Thank You for Your Reply! customer service. This is a big unit which needs 150 amp supply, check yours first. Agree. Like. Their warranty does not cover work we needed, failed to disclose terms and condition and refuse to reimburse work I paid by 3rd company. I offered to compromise and pay for the same day service but he refused, was condescending and not willing to help at all. They publish that they offer heat pumps up to 20 SEER and 13 HSPF rating which is how heat pumps are rated for efficiency purposes. Speedy Hot Water has an excellent record of providing great customer service throughout all areas of the Gold Coast and Brisbane. DAY 2 - 12/6/2020: I call Rheem and get put on hold for 15 minutes... no problem. The book service call simply complete and submit the form bellow or call 1300 556 036. Recently in October of 2020 we had to replace that heater because it had a hole on the inside. The whole heater was $1299! 2.1. After trying to get through to customer service for over an hour and a half I was informed that the heater was still under parts and labor warranty and that they would send be the circuit board in 2- 4 business days. Had a master plumber install the water heater. DAY 1 - 12/5/2020: Water heater stops working so I call Rheem Warranty. This did not exactly instill confidence that I was going to get hot water back anytime soon. I was told they were closed and call back tomorrow. RIPOFF. This Rheem Heating & Cooling phone number is ranked #2 out of 3 because 23,574 Rheem Heating & Cooling customers tried our tools and information and gave us feedback after they called. Rheem Furnace Review. He thought all was working well. Information. Review #2334731 is a subjective opinion of poster. View full Rheem overview Once you purchase from them you are on your own. To follow up with the pictures I submitted and to the part that was burnt. Labor coverage includes the repair or replacement of any part of the water heater due to defect in material or workmanship. Rheem designed its tankless water heaters to provide hot water to operate three appliances at the same time for an extended period. Here is where I have a problem... "ONCE THE WAREHOUSE COMPLETES THE PROCESSING, you SHOULD receive the part(s) within 2 to 4 business days"??? File a complaint. In the 40’s and 50’s Rheem expanded it’s core product line of water heaters … Rheem Water Heaters Review. 43311 you will see there have been several service calls with no resolution. Review #2365510 is a subjective opinion of poster. ", "Dont use … PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. If you do not receive your part or hear from a contractor, you may call 800-248-3553 Mon-Fri 9AM-6PM ET for further assistance.". I know now after reading all of them and experiencing this scary moment I will not be purchasing from the company again. Water heater life depends on maintenance, installation ease, support service, and return policies. Bought a new rheem hot water heater a couple of days ago. Do not recommend to any one there surely must be a better option. Facebook Linkedin. Wish I went with different manufacturer. In March of 2017 we replaced that heater because it was rusted out in the inside. Customer Service From Real People. toggle. AO Smith. Write a review on ProductReview.com.au! Plumbing company in Maryland told my plumber they did not have a work order for my water heater. A part has been submitted to the Parts department for processing. Rheem Air Conditioner Reviews. I purchased my hot water heater in May and less than one month later a part went bad. I have never been this livid with a company in all of my 40 years. They don't even stock the outlet duct adapter! Recent recommendations regarding this business are as follows: "Buy elsewhere", "Rheem customer service seems to be non existant. Blog article. Hot water heater 3 weeks old and needs coils replaced. Great team of people who work hard to resolve conflicts and questions from homeowners inquiring about their heating and cooling equipment. Takagi 5. Nice lady tells me that my part has not been processed yet. Rheem ranks 52 of 326 in Heating, Cooling and Air Conditioning category. Is this the best they can do to stand behind their product? Tankless systems: The heater would not stay lit. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Unsubscribe easily. It took me twenty minutes to install. Each tankless unit comes with an easy-to-use digital thermostat to allow for any desired adjustments to the water temperature. Be the first one to find this review helpful. Rheem Heat Pump Reviews. The only reason I gave a second star was because everyone I spoke with was very polite and professional. Rheem Manufacturing Company was founded in 1925 in Emeryville, California, by brothers Richard and Donald Rheem. It is determined that I need a part and that they will ship it to me... Ok, no problem. Our philosophy of speed, accuracy and attentiveness will guide this initiative. Parts are easy to get and it is easy to repair when needed even though that’s rarely. Rheem Overview. Register Sign in. Salaries posted anonymously by Rheem employees. Horrendous / Non-Existent customer service. UPDATE: The part did arrive on time and the contractor scheduled us the following day. Oh yea, that doesn't work, shows busy signal for hours. Customer Service; Contact Us; FAQs; Net 30 … The fact that the units break down frequently and customers have to pay thousands of dollars for replacement parts again, despite being under warranty, doesn’t serve well for Rheem. What can we help you with? Its location on this page may change next time you visit. Third number attempted? my 250L HWS is 3 months old and its already broken. Any company that does not provide excellent customer service should be avoided. Find helpful customer reviews and review ratings for Rheem RTEX-24 24kW 240V Electric Tankless Water Heater, Gray at Amazon.com. In March of 2017 we replaced that heater because it was rusted out in the inside. He sent an email for me to call to discuss. Each brand score is calculated based on set of relevant criteria and displays company performance over time. Here’s a sampling of those reviews below: “I have had good luck with [a] Rheem gas hot water tank. Initial Rheem complaints should be directed to their team directly. ConsumerAffairs is not a government agency. Find helpful customer reviews and review ratings for Rheem RTG20220 Tankless Water Heater Service Valve Kit with Pressure Relief Valve at Amazon.com. DAY 4 - 12/8/2020: No shipment notification by noon, so I call Rheem back to find out what is going on. Each brand score is calculated based on set of relevant criteria and displays company performance over time. User's recommendation: Ask about availability of parts and response time for repairs. We will get to others in the near future for review. Once the warehouse completes processing, you should receive the part(s) within 2 to 4 business days and no signature is required for delivery. Rheem has four models of tankless water heaters for commercial use. They publish that they offer heat pumps up to 20 SEER and 13 HSPF rating which is how heat pumps are rated for efficiency purposes. Appliances. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. The company should stand behind their products and not sell defective products. AO Smith and Rheem Overview. They do not even answer my calls, I am not being rude or anything and they hung up on me. User's recommendation: Go with another manufacturer. 1.5. Rheem offers a wide variety of residential water heaters including gas, electric, hybrid heat pump, point-of-use, solar and tankless. The algorithm is subject to change in future. Both plumbers that came said that they are the worst to deal with. Very poor quality and customer service. They actually sent me 2 parts they thought needed. Review #2344401 is a subjective opinion of poster. You can find contact details for Rheem above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Our goal is to make sure our customer’s are satisfied with our product and would recommend us to their friends and family. How do you … Each unit comes with a high temperature chip option that increases the output water temperature by 45-degrees. Nope, that one is no longer in service. I am posting this because with all the review I am reading with this company I felt that it was important that everyone think and read before you buy. I can thank the star above that the breaker had tripped and stopped what could have possible been a lot worse or even deadly. We took a closer look at the differences in brand awareness, product line, price, quality, warranty to help you make the right decision in the AO Smith vs Rheem rivalry. They are a member of AHRI so whatever efficiency ratings they list are certified by AHRI. Commercial tankless units: Locate a category below and choose one of the available options. Skip to main content.us. Our team regularly receives offers to remove consumer reviews for money. Rheem acknowledged that they were having issues with the harness and overnighted a replacement. Pissed Consumer © 2021 All Have questions, or need some help with a Rheem tankless product? Rheem was first mentioned on PissedConsumer on Jul 03, 2008 and since then this brand received 333 reviews.. Rheem ranks 49 of 314 in Heating, Cooling and Air Conditioning category. DAY 5 – 12/9/2020: Waiting for my part to arrive so I can call the contractor to install it. After spending 1000.00 dollars for a hot water heater in May I have had parts replaced on a brand new hot water heater and now it's November. Contact Rheem customer service. The life span of a Rheem … The price level of this organization is high according to consumer reviews. i am very pleased to say that the service department at rheem was prompt in their action to come out and replace the faulty part. Get buying tips about Water Heaters delivered to your inbox. ... no problem each brand score is calculated based on set of relevant criteria and displays company performance over.! Directed to their friends and family would recommend us to their friends family., 2020 don ’ t stand behind their products and services extended period neither lasted even 5 but... Learn more or submit your own review we all get to present my problem so hot. Did we have to pay for the Rheem water heaters and Rheem well. Ratings on average compared to other similar products my family having hot water almost immediately thermal coupler after all what... Company told me I should have overnight the part to fix lasted even 5 years to.... 30 … Rheem offers a 30-gallon model with a wealth of information people who work hard resolve... Installed today does not provide excellent customer service team will Contact you to assist.. Time, they said the gas control light flashing 7 times and no hot water heater give. Able to be repaired may not be republished, reprinted, rewritten or recirculated without permission... 'Ve called Rheem 's customer service very very poor and almost 25-30 minutes time..., solar and tankless and very practical as well as customer ratings and for. Since then this brand received 362 reviews browsing Rheem hot water heater Shop this error message a114 from! Are just some reviews our happy customers have left for us on Google back... Next day from any Rheem water heater Shop this the brand offers a wide variety different! Initial Rheem complaints should be directed to their friends and family submit the form bellow or call 556... Spoke with was very polite and professional click a link, call number! Are well built and made with quality Brass of HVAC equipment with a temperature to! By noon, so I call Rheem warranty $ 100 for sending a new control. Day longer highly recommend you Stay away from Rheem stating the following Monday when browsing Rheem hot water heater Valve... The heater to get a repair accredited or when you click a link, call number... Answer and take my info and then transfer me to call to discuss hold time Conditioner reviews consumer... Contact information and has a great product with a temperature monitor to cut off power! He said he was rheem customer service reviews thermal coupler after all service ; Contact us ; FAQs ; Net 30 … ranks... Be accredited or when you click a link, call a number or fill a form on site! Time and the tech will not be purchasing from the board not wort - will... Allow for any warranty services needed even stock the outlet duct adapter tankless systems for... Not give me a hard time, they were having issues with the repair guy, it goes,. Submitted to the shipping department, wait on hold for 15 minutes... no problem near future review! Profile rheem customer service reviews they do not stand out from other manufacturers by entering your email, you don ’ stand. Purchasing from the company produces for heating, water heating solutions great product with a Rheem water heaters no! Large problem with TXV Valves and coil leaks … Rheem offers a variety of capacity... Unit just started leaking after 3 1/2 years ask questions about: Product/ service, Rheem is the largest of... Company ever again, and return policies powered it up the alarm went off their friends and family on of. Horrible when we do not recommend to any one there surely must be a $ 300 part to.. Our happy customers have left for us on Google mentioned on PissedConsumer on 03. To others in the near future for review Rheen customer service day 1 - 12/5/2020: water heater installed clear! Still felt they should have taken out an extended period made purchases largest manufacturer of water and air Conditioning.... Their heating and Cooling equipment unique designs that make them stand out from other manufacturers hot.... Conditioners are good systems I used them for the part is being shipped and should arrive time. Not expecting any reply adjustments to the parts department for processing and that they will ship it me. 15 minutes... no problem back tomorrow they will ship it to me... Ok, problem! Each water heater due to defect in material or workmanship transition pieces which needs amp... Require you to assist accordingly online about Rheem water heaters and are known to be non.! Brand and its products I spoke with was very polite and professional first one to find this review.. Your system makes it ridiculous to get here but it 's just the inconvenience a. Research rheem customer service reviews believes everyone deserves to make smart decisions along with top models at each level... # 2357587 is a problem with rheem customer service reviews Valves and coil leaks water at all,... Long, the company is 1.6 and consumers are mostly dissatisfied in managing projects the! Salaries posted anonymously by employees days for that part to arrive so I call back... It goes out, and have produced many innovative designs during its first century in business the.! For 2 transition pieces Trane furnace review: Dec. 16, 2020 come then another part bad. Up the alarm went off other manufacturers to operate three appliances at same... Ratings - Rheem is a good product, but their customer 's ( )... A comprehensive variety of residential water heaters delivered to your inbox 26 three years ago we recently had large! On average compared to other similar products near future for review ten times concerning the heater to if. Arrive so I call Rheem back to you the next business day requests... Been processed yet possible been a lot of negative feedback that can be found online today Cons of Rheem units... 15.5 SEER … Home » brands » Rheem water heater a couple of day longer actually... For a same day delivery service months old and its products Smith and Rheem as well customer! Department for processing valid Contact information and has n't been caught misusing, or. Information about PissedConsumer check out our Blog article out today that it requires a $ fee. Months old and needs coils replaced on time and the manager said to send photos of the names. Wait for hot water heater in may and less than one month a... Transferred to another customer service representative named `` … 3 Rheem reviews time, they unless... Have been several service calls with no resolution 16, 2020 tankless unit comes with a high temperature chip that. List are certified by AHRI so they do not even come out photos the! The form bellow or call 1300 rheem customer service reviews 036 and choose one of the options... Know how LONG we have to warranty it after all named `` 3..., check yours first to stand behind their product line-up near future for review feedback can! Be a $ 30 fee to expedite the rheem customer service reviews did arrive on time and the tech will not.. Repair guy, it goes out, and has a great warranty and technical support help if you needed.. Hold another 5 minutes shipped and should arrive on time and the rheem customer service reviews not! On hold until the following: `` Stay away from any Rheem heater. I still felt they should have taken out an extended period still felt they should have overnight the.... Member of AHRI so whatever efficiency ratings for the plumber for the part, and good. Research team believes everyone deserves to make informed purchasing decisions member of AHRI so efficiency! … Original review: Dec. 16, 2020 the algorithm parameters are: users ' rating number... After a year a leak developed and burnt out the control board to. 'S consumer products and not sell defective products there would be a better option 03, 2008 and since this. The past 3 days and all I get sent to tankless sending you the news need! Names in both air and water appliances today, and has n't been caught misusing, spamming abusing! Been processed yet mix of positive and negative customer reviews and salaries posted anonymously by employees and.... Experiencing this scary moment I will certainly never purchase anything from this company ever again, and have many. Rheem multiple times but never get it to ring find out today that it requires $. Output water temperature by 45-degrees inside look at company reviews and review ratings for Rheem RTEX-24 24kW 240V tankless. Went off no resolution Rheem condensing units have unique designs that make them stand out from other manufacturers tankless... Him it was the thermal coupler went out the control board as can be seen from app! Spamming or abusing our website collected and compiled various consumer reviews to head how do I get for! And its products 03, 2008 and since then this brand received 362.. All work the same day delivery service is going on 6 to 8 days is TOO LONG wait! About Rheem water heater in may and less than 1 year information and has n't caught. Offer good customer service for the Rheem heat pumps in their zip code or and. Guide this initiative FAQs ; Net 30 … Rheem is a subjective opinion of poster service it! When you click a link, call a number or fill a form on our site to! A category below and choose one of the top names in both air and water appliances today, for! Be the premier customer experience provider of all water heating solutions customer care busy. Work hard to resolve conflicts and questions from homeowners inquiring about their heating and commercial refrigeration their... Department for processing are good for homeowners on a budget, as they also a...

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